Faq

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Q : Is this item in stock?

A : On each product page, you can find an availability status for the product. If the product is not in stock, you may email us at info@therigdr.com to be notified when the item is back in stock.

Q : Where are you located?

A : The Rig Doctor's head office is located in Toronto, Canada. However, we also have a distribution center located in California, USA

Q : What payment methods do you accept?

A : We accept credit cards (Mastercard, Visa, Amex) Paypal, Apple Pay and Google Pay.

Q : What shipping method do you use?

A : We ship with USPS.

Q : How much does shipping cost?

A: Your shipping rates will be calculated based on your location and will be visible at the "shipping" stage of your order checkout.

Q: Do you charge sales taxes?

A : Yes. The sales tax rate will be visible at checkout.

Q : Are there import charges on orders shipped within the USA?

A : No. American customers will not be charged import fees.

Q : Are there import charges on international shipments?

A : Shipping prices do not include VAT or other import taxes, which vary from country to country. Customers outside of the USA are responsible for paying any import taxes and duties that may be charged by their government. Orders that come back to the shop as refused by the customer will receive a refund minus shipping. Please watch tracking on your shipments to be aware of customs processing and delivery.

Q : Can you declare a lower value on customs documents?

A : While we do understand that customs fees are an annoying part of international purchases, we cannot offer to declare a lower value on customs documents.