We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@therigdr.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be taken. 

You can always contact us for any return questions at info@therigdr.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Items that have been used or damaged by the customer cannot be returned upon receiving the item. The Rig Doctor Inc. holds the authority to refuse a refund should the things fall under the above circumstances.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return your item. Once the return is accepted, purchase the new item separately.

Refunds

We will notify you once we’ve received and inspected your return and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund.

All orders shipping within the USA qualify for free shipping on any purchase over $99.

Free shipping is not offered outside of USA orders.

As many of the items sold on our site are made to order, it is essential to note that any cables, custom pedalboards, buffers or other handmade items may take up to 7 business days to arrive at your door.

We do our best to ensure that our orders arrive well ahead of the above timeline. However, we want to assure you that each product is handmade and tested by our curated team of experts to ensure you receive a superior quality product.

The Rig Doctor's head office is located in Toronto, Canada. Our distributions centers are located across the USA.

Please note that most items ship from the USA.

Yes, most of the products on our site can be customized based on your specific needs! If you do not see an option that fits your needs, please email us directly at: info@therigdr.com.

One of our experts will be in touch with you and quote your custom project within 24 hours.